Refund policy

Note from the owner

Dear shopper, before going into details regarding the return and refund policy, I want to thank you for shopping at the MommyLoves Shop. Me and my husband are doing this together and without you it wouldn't be nearly as fun! I design all the products myself and I try to pick the best partners to make sure you are getting the best value for your money and your shopping experience runs as smoothly as possible.

Sometimes, however, things do not go as planned and something might go wrong. Either at our end, or at one of our partners (think distributors/print partners/delivery services). I want to express that we strongly strive to keep all of our customers happy and our goal is to always find a reasonable solution for either issue. To give this some structure, we have the following policy in place.

Thanks again! Much love, Karla.

1. Return & Refund Policy

  • We are happy to fully refund your order with store credit in case of the following situations: 
    • The product is flawed/defective.
    • The print quality is poor.
    • The product you received is different from the product you ordered.
  • In any of these cases, kindly send pictures of the item(s) showing the damage, along with a clear description of the problem to our shop email address. We will make it right. 
  • As soon as the evidence is verified by us, you will receive full store credit refund within 24 hours. It is not necessary to return the item.
  • If there is an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
  • Claims must be submitted within 30 days after the product is received. We do not offer any return/refund possibilities after 30 days.

Please be aware:

  • As all of our products are “made to order”, we do not accept returns due to ‘user error’ such as an undeliverable address, incorrect selection of sizes, designs, colors, et cetera.
  • In regards to clothing; we handle a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
  • Sometimes it's unavoidable to have a little color difference when printing. For example, colors may look slightly brighter or darker in comparison to the artwork files as shown on the website.

For any questions, don't hesitate to contact us at contact@mommyloves.shop